Returns & Exchanges
At CrestoriaLondon, every piece of jewelry is crafted with care, precision, and passion. Our goal is to deliver not just jewelry, but meaningful treasures that you can cherish for a lifetime.
Customer Happiness Guarantee
We want you to feel confident with every order. If your jewelry arrives with any issue in quality or condition, please know that you are protected. We will carefully review your case and provide the best solution whether that means repairing, replacing, or refunding your item.
Custom Made Jewelry
Each personalized piece is specially created for you. Because of this, custom-made items cannot be returned or exchanged unless they arrive damaged, faulty, or incorrect based on your order details. Should such an issue occur, please contact us right away. Our team will either fix the item or create a brand-new one that perfectly matches your request.
How to Start a Return
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Reach out to us within 14 days of receiving your item.
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Include your order number and a short explanation of the problem.
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We’ll send you detailed instructions on how to return the product.
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Items must be unused, and returned in their original packaging and condition.
What’s Not Covered
Please note that damages caused by daily use, improper handling, or lack of care are not eligible for return or exchange.
✨ Your trust means everything to us. We thank you for understanding the special nature of handcrafted and personalized jewelry, and we remain committed to making your experience with us seamless and exceptional.
Don't Know Your Rıng Sıze?
#1
Use a Piece of Paper
Wrap a strip of paper around the knuckle of your finger and mark where the ends meet. Measure the length in millimeters, and when placing your order, select this measurement under “Circumference” as your ring size.
Don't Know Your Rıng Sıze?
#2
Visit a Local Jeweler
Visiting a local jeweler with certified equipment is the most accurate way to determine your ring size. Most jewelers will provide this service free of charge.
Locate Nearby Jewelers
Don't Know Your Rıng Sıze?
#3
I’ll Provide My Size Later
If you don’t know your ring size yet, simply select ‘I’ll provide my size later’ while placing your order.
We will prepare your personalized mockup right after your purchase, and once you confirm the design, you can share your exact size with us. Since the mockup will already be ready, we can immediately start crafting your ring.
Have a questıon? Let’s chat.
Get ın Touch wıth Crestorıa
We respond to every inquiry within the same day often sooner.