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Frequently Asked Questions
Orders & DesIgn
Paper Method: Wrap a thin strip of paper around your finger, mark the meeting point, measure in millimeters, and select this as your Circumference (mm) at checkout.
Local Jeweler: A certified ring sizer gives the most accurate result. Most jewelers provide this service free of charge.
I’ll Provide My Size Later: Choose “I’ll provide my size later” at checkout. We’ll prepare your mock-up first; once you share your size, we start crafting right away.
No. You are not limited to the listed options our artisans have the ability to craft anything in silver or gold. We take pride in creating unique, personalized designs that reflect your vision.
No. We handle all the design work for you, free of charge. Just share your ideas with us, and we’ll bring them to life with a unique mock-up that you approve before production.
You can:
- Upload them directly with your order.
 - Send via live chat on our website.
 - Send them through our contact page.
 
We accept all image formats JPEG, PNG, GIF, TIFF, even PDF. Don’t hesitate to send your vision in any format.
Don’t worry. You can simply send it to us via live chat or email, and we’ll attach it to your order manually.
No problem. If you don’t know your crest, we’ll help you design a unique one just for you starting a new family tradition.
Materials & Craftsmanship
All our pieces are crafted in 925 Sterling Silver, available in multiple plating options such as 24K Gold Plated, 24K Rose Gold Plated, 24K Thick Gold Layer, and White Gold (Rhodium) Plated. We also offer solid gold in 8K, 10K, 14K, and 18K.
Every piece is handcrafted by skilled artisans with years of experience, combining tradition with modern techniques.
Solid Gold: The ultimate heirloom, designed to last for generations.
Sterling Silver: With occasional polishing, it will last forever without losing its beauty.
24K Thick Gold Layer: 3 micron of genuine 24K gold, much thicker than standard plating, designed for long-lasting wear.
Production & Delivery
Production usually takes a few business days, followed by fast and secure worldwide shipping.
Yes, we offer fast and secure shipping worldwide, with free shipping to the UK and USA.
In most cases, no extra fees are required. In some countries, local customs may apply additional charges, but this is rare.
Payment & Pricing
We accept all major credit and debit cards.
Never. Our pricing is transparent you pay only for true value, nothing more.
Yes, we offer exclusive discounts on orders of 3 or more items.
Returns & Warranty
Since custom pieces are made uniquely for you, they are non-returnable. However, if there’s an issue caused by us, we’ll make it right.
Yes, all our rings include a lifetime guarantee against material or production defects but this special guarantee is only available for a limited time.
Care & Use
Avoid harsh chemicals, polish occasionally, and store it in a dry place when not in use.
It’s best to avoid swimming pools or the sea. Occasional exposure to water is fine, but regular contact may reduce the shine.
Yes, every order comes in our premium branded box, perfect for gifting.